Supporting and using the experience of dispatchers
Neufield Dispatcher reduces the workload of your dispatchers by providing all necessary information for seamless scheduling. Intuitive usability and automation functionalities facilitate the planning process. The software dynamically reacts to changes and schedules are automatically adjusted.
All relevant planning data at a glance
Timeline-based planning interface
Map-based planning interface
Automated task planning
Configurable scheduling jobs
Interaction with external service providers using Service Provider Orchestrator
Getting tired of sending task packages to external service providers by mail? Just onboard them to the platform and handle the interaction within one tool. Distribute workload among partners based on predefined policies and retrieve the execution reports at any time. Service Provider Orchestrator provides you with an end to end experience.
An intuitive app for mobile workforce
If an appointment takes longer than planned, the next customer will have to wait. The Neufield Cloud Platform recognizes the situation and automatically adjusts the scheduling in real time. Appointments are rescheduled and tasks are assigned to other employees. This ensures less hassle for the technician and more satisfied customers.
Retrieve and manage tasks at any location
Documentation on the job: no "paperwork" after completing assignments
Optimized routes and live updates of schedule changes
Real-time updates from the field for dispatchers in dynamic situations
Technicians and dispatchers support each other as a connected unit
Access and manage your daily work anywhere with the modern [Agent app name]
Equip your agents with the modern digital tool belt.
With the [Agent app name] agents retrieve, manage and document their activities from anywhere. Updates made in rural areas will be synchronized as soon as the app receives a network connection. Documentation on activities is done during the job, and not perceived as additional paperwork at the end of the hard working day.
Agents tackle dynamically changing conditions by gaining transparency on automatically updated schedules, important actual and historical information on job sites as well as optimized routes.
Live field information is not only beneficial for your Agents. It allows Dispatchers to react in time, to provide more accurate planning and better customer experience in consequence.
Let your Dispatchers and Agents act as a joint and efficient unit.
Efficient coordination and simplified interaction with your service partners
Manage all interactions with external partners at a glance. Assign task packages and track the status of processing.
Service reports are evaluated similar to those of your employees.
Assign work packages including confirmation of the service provider
Monitor the progress of the tasks
Receive service reports
Automatically monitor SLA compliance
Check certification of service providers
Analyze and evaluate all service providers
Comprehensive controlling and reporting using [Name]
Managers easily assess field service operations and gain insights at all levels and all times. Continuous analysis of the historical information reveals future trends, discovers hidden problems at an early stage and lets managers adjust the organization proactively.
With a few clicks, all relevant information can be extracted as reports and shared with your team, customers or service partners.
Simple appointment coordination for end customers
Ensure a modern and advanced service experience for your customers. Consider the appointment requests of your customers in coordination with the schedule of your field service department. Communication via Portal, Mail, Whatsapp or SMS creates a commitment that leads to more punctuality of schedules and higher customer satisfaction.
Receipt of service requests
Automated provision of appointment suggestions
Arrangement of service appointments
Viewing and management of service requests and appointments
Individual styling of the customer portal
Automated service agreement notifications
All relevant information at a glance
Understand data as the foundation of your operational processes. Neufield Insights provides information that helps you optimize the efficiency and planning reliability of your team. Keep track of the status of your tasks and assets at all times and score points with a transparent and complete service history.
Job details (job duration, travel times)
Historical analysis (forecasts of future order requirements, team training requirements)