Neufield Dispatcher reduces the workload of your dispatchers by providing all necessary information for seamless scheduling. Intuitive usability and automation functionalities facilitate the planning process. The software dynamically reacts to changes and schedules are automatically adjusted.
Getting tired of sending task packages to external service providers by mail? Just onboard them to the platform and handle the interaction within one tool. Distribute workload among partners based on predefined policies and retrieve the execution reports at any time. Service Provider Orchestrator provides you with an end to end experience.
If an appointment takes longer than planned, the next customer will have to wait. The Neufield Cloud Platform recognizes the situation and automatically adjusts the scheduling in real time. Appointments are rescheduled and tasks are assigned to other employees. This ensures less hassle for the technician and more satisfied customers.
Equip your agents with the modern digital tool belt.
With the [Agent app name] agents retrieve, manage and document their activities from anywhere. Updates made in rural areas will be synchronized as soon as the app receives a network connection. Documentation on activities is done during the job, and not perceived as additional paperwork at the end of the hard working day.
Agents tackle dynamically changing conditions by gaining transparency on automatically updated schedules, important actual and historical information on job sites as well as optimized routes.
Live field information is not only beneficial for your Agents. It allows Dispatchers to react in time, to provide more accurate planning and better customer experience in consequence.
Let your Dispatchers and Agents act as a joint and efficient unit.
Manage all interactions with external partners at a glance. Assign task packages and track the status of processing.
Service reports are evaluated similar to those of your employees.
Managers easily assess field service operations and gain insights at all levels and all times. Continuous analysis of the historical information reveals future trends, discovers hidden problems at an early stage and lets managers adjust the organization proactively.
With a few clicks, all relevant information can be extracted as reports and shared with your team, customers or service partners.
Ensure a modern and advanced service experience for your customers. Consider the appointment requests of your customers in coordination with the schedule of your field service department. Communication via Portal, Mail, Whatsapp or SMS creates a commitment that leads to more punctuality of schedules and higher customer satisfaction.
Understand data as the foundation of your operational processes. Neufield Insights provides information that helps you optimize the efficiency and planning reliability of your team. Keep track of the status of your tasks and assets at all times and score points with a transparent and complete service history.