Field service organizations must be equipped to handle a variety of requirements, such as scheduling mobile service teams, coordinating with external service providers, customer appointment preferences, and handling data in a transparent but secure manner.
To manage these flows, dispatchers often jump back and forth between multiple software applications, Excel spreadsheets and the telephone receiver.
Our goal is to relieve dispatchers, planners and managers of unnecessary, repetitive work in order to ensure resource-efficient operations.
The Neufield Cloud Platform provides all stakeholders with a digital toolbox that covers all field service processes from end to end.
At the heart of the platform is a smart assistant that enriches each module with automation functionalities, thereby automating recurring activities in the planning and coordination of service teams, customers, service partners and other stakeholders.
Your team will be relieved of activities that prevent them from performing complex and critical tasks. Allow more time for quality activities and the things that really matter.